Limited Warranty Terms
This Limited Warranty (“Warranty”) is issued by SMRFS. It applies to the products listed below purchased in the U.S. on or after March 15, 2023 (the “Product(s)”) and is provided at no extra charge. All SMRFS e-bikes and/or accessories purchased prior to March 15th 2023 shipped with a standard 2-year warranty. Your rights under this Warranty are in addition to and separate from your legal rights as a purchaser of the Product which may vary state in the United States. This Warranty does not affect these rights.
Before your first ride, please read the manual(s) provided with each Product. They contain important safety information and information about assembly, use, and maintenance. SMRFS also recommends registering your SMRFS bicycle upon purchase at https://smrfsebike.com/. While registration is not required to take advantage of this Warranty, it will allow SMRFS to provide you with better service in the future.
As explained in more detail below, SMRFS warrants the Products for a limited time from the date of original retail purchase against defects in materials and workmanship when used normally in accordance with SMRFS’s published guidelines. The guidelines include, but are not limited to, information contained in technical specifications, user manuals and service communications. “Original retail purchase” means the Product was purchased new for the first time from an Authorized SMRFS Retailer or directly from SMRFS. Partial warranty coverage can be transferred to subsequent owners, as detailed below.
Products Covered
If you are the original retail purchaser of the Products, the following applies:
1.SMRFS-branded frames and framesets: SMRFS warrants the structural integrity of the frame or frameset to the original retail purchaser for a period of two (2) years* from the date of original retail purchase. Paint and graphics are not included in this definition. Frameset means an SMRFS-branded frame equipped with a SMRFS-branded rigid fork. Suspension forks and suspension parts are not included in the definition of frame or frameset.
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*REGISTER FOR LIFETIME WARRANTY:Provided you register your bicycle with SMRFS within ninety (90) days from the date of original retail purchase, SMRFS will warrant the structural integrity of the frame or frameset to the original retail purchaser for as long as the original retail purchaser owns the product. Visit https://smrfsebike.com/ for registration.
2.SMRFS-branded components, equipment and paint and graphics on SMRFS-branded frames and framesets: 2-year Warranty from the date of original retail purchase. This includes, for example, parts such as motors and other drive system components on electric bicycles.
3.SMRFS-branded batteries equipped on electric bicycles:2-year Warranty from the date of original retail purchase or up to 300 charging cycles, whichever occurs first. The batteries are designed to retain up to 75% of their original capacity during that time.
4.SMRFS-branded accessories and items not otherwise specifically covered:1-year Warranty from the date of original retail purchase.
If you are a subsequent owner, meaning you are the second or later owner, and not the original retail purchaser, the following applies:
1.2-year Warranty from the date of original retail purchase for the following SMRFS-branded Products:frames and framesets, including paint and graphics, components, equipment. This also includes parts such as motors and other drive system components on electric bicycles.
2.SMRFS-branded batteries equipped on electric bicycles:2-year Warranty from the date of original retail purchase or up to 300 charging cycles, whichever occurs first. The batteries are designed to retain up to 75% of their original capacity during that time
3.SMRFS-branded accessories and items not otherwise specifically covered:1-year Warranty from the date of original retail purchase.
Third-part Components On SMRFS-branded Bicycles
There may be an applicable warranty from the third-party manufacturer for non-SMRFS components, such as drivetrain, brakes, or suspension parts. For Warranty information for third-party components please visit the manufacturer’s website for more information of these products. Third-party components are not covered by this Warranty. Your Authorized SMRFS Retailer will be able to provide you with more information.
Subsequent Owner Conditions
The warranty period is always calculated from the date of original retail purchase and SMRFS needs to be able to determine when and where the Product was purchased originally. Proof of purchase should be obtained from the original owner or the Authorized SMRFS Retailer who sold the Product.
Warranty Labor
You will not be charged for labor incurred in the processing of Warranty for one year from the original retail purchase date.
Terms Of Warranty
To take advantage of this Warranty, a dated proof of original retail purchase must be presented to SMRFS. Proof of original retail purchase is needed whether you are the original retail purchaser or subsequent owner. In all events, SMRFS reserves the right to limit warranty service to the country where the Product was purchased. During the duration of the Warranty, SMRFS will either repair the Product or, at SMRFS’s option, replace it with the same or most similar Product then available. That is because we do not keep inventory forever, so we may not have the exact replacement part or exact color available. If the Product is replaced, it needs to be returned to SMRFS before the replacement is provided unless otherwise agreed to by SMRFS in writing. You will not be charged for shipping the Product to SMRFS or receiving any replacement product incurred in processing the Warranty.
Uncovered Items
This Warranty is void under the following circumstances and does not apply to damage caused by any of the following occurrences:
1.Improper assembly or installation
2.Crash, neglect, improper repair, improper maintenance, or other abnormal, excessive, or improper use
3.Corrosion
4.Improper alteration or installation of components, parts or accessories not originally intended for or compatible with the Product; or
5.Failure to perform maintenance or service at appropriate intervals in accordance with the written instructions provided with the Product
If you are unsure if it covered, please contact customer experience.
Wear And Tear
Wear and tear refers to damage that naturally and inevitably occurs as a result of normal riding. For example, your cassette and chain will, even if properly maintained, eventually wear out requiring replacement. The same applies to scratches and other potential damage to the paint or graphics of your bicycle that can result from normal use and exposure to the elements. Your bicycle may over time also develop minor creaks or other noises while riding which usually means it requires maintenance. Wear and tear items are not covered by this Warranty. The following is a non-exhaustive list of other typical wear and tear items not covered by this Warranty:
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Bearings
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Brake Pads
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Chains
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Free Hub Bodies
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Handlebar Grips
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Rubber moving parts
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Shifter, brake cables and casings
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Spokes
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Sprockets
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Stripped threads/bolts
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Tools
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Transmission gears
Warranty Process Initiation
The first step is to contact customer experience or an Authorized SMRFS Retailer, depending on where the original purchase occurred. Your retailer or representative will inspect the Product and contact you for next steps. Contact your original Authorized SMRFS Retailer or if purchased online, a form can be filled out (Warranty Form).
Shipping Damage Coverage
Damage to a Product during shipping is not covered by this Warranty. Notwithstanding such limitation, SMRFS agrees to replace such damaged Products if you:
1.Notify SMRFSof damage to a Product in the shipping process within 3 days（72 hours） of the date of your receipt of the Product
2.Promptly provide SMRFSwith dated pictures and/or a video of the damaged Product
3.Return all original packaging and paperwork included with the Product
4.Inspect the Product immediately upon receipt of the Product; or Note any immediately identifiable product damage clearly and in detail on the shipper's bill of lading before signing the bill of lading.
5.Shipment of the Product
If you choose to set up your own independent shipping method, such as use of a freight forwarder or other similar service, SMRFS will not be responsible for the replacement of any Products damaged during such shipping method.
Disclaimer Of Implied Warranties
THIS IS A FULL AND COMPLETE STATEMENT OF SMRFS’S WARRANTY FOR THE PRODUCT. NO OTHER REPRESENTATION OF ANY KIND BY ANYONE SHALL CREATE ANY WARRANTY REGARDING THE PRODUCT. SMRFS’S LIABILITY UNDER THIS WARRANTY SHALL TO THE FULLEST EXTENT PERMITTED BY LAW BE NO GREATER THAN THE AMOUNT OF THE ORIGINAL PURCHASE PRICE AND IN NO EVENT SHALL SMRFS BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOSSES. THIS LIMITATION DOES NOT EXCLUDE LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY SMRFS’S NEGLIGENCE.
TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW, SMRFS HEREBY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THE DURATION OF THIS EXPRESS LIMITED WARRANTY.
Some states, provinces, or countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply. If it is determined by a court of competent jurisdiction that a certain provision of this Warranty does not apply, all other provisions shall remain in full force and effect.
For questions concerning warranty, contact your Authorized SMRFS Retailer or SMRFS. You can find up-to-date contact information for your market at https://smrfsebike.com/.